Privacy policy

Information gathering

We collect information when you browse the site, when you place an order and when you fill in one of the forms.

In addition, we automatically receive and store information from your computer and browser, such as :

the page(s) you are consulting
your IP address
the type of hardware and browser used

Use of information

Any information we collect from you may be used for :

Personalize your experience and meet your individual needs
Provide personalized advertising content
Improve our website
Improving customer service and support needs
Contact you by email
Administer a competition, promotion or survey

Disclosure to third parties

We do not sell, trade or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our Web site, so long as those parties agree to keep this information confidential.

Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.

Protection of information and personal data

Internet users may be asked to provide certain personal data when completing the forms provided. This information is required by Ciela Village to process the user’s request.

Ciela Village undertakes to comply with the provisions of French law no. 78-17 of January 6, 1978 relating to data processing, data files and individual liberties, as amended, and to take all necessary precautions to protect the security of the personal information entrusted to us. No personal information will be communicated to third-party companies without the Internet user’s prior informed consent.

We implement a variety of security measures to safeguard the security of your personal information:

SSL protocol
Login/password access management
Network monitoring software
Multiple computer backups
Firewall

We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

Information about cookies on our site

Detailed information on cookies and their management on the site is available here : Cookie policy (EU)

Right to access, modify and delete your data

We are committed to offering you the right to object to and withdraw your personal information. The right of opposition is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

If, at any time, you wish to have access to your personal information, or if you wish to modify or delete it, simply make your request directly via the contacts listed.